Privacy Policy
Last updated: October 2026 · Effective for citycarandtruckrental.com and all branch bookings
1. Information we collect
When you book a rental, contact a branch, or use this website, we may collect:
- Name, email address, phone number, and mailing address
- Driver's licence details and date of birth, for rental eligibility
- Payment information, processed through our payment provider
- Rental history, including vehicle class, dates, and branch location
- Basic technical data (browser type, device, pages visited) when you use our website
2. How we use your information
- To process and manage your rental booking
- To verify your identity and driving eligibility
- To charge deposits, rental fees, and any applicable damage or late fees
- To contact you about your reservation, vehicle return, or account
- To comply with legal and insurance requirements
- To improve our website and services
3. Sharing your information
We do not sell your personal information. We may share limited information with:
- Payment processors, to complete transactions
- Insurance providers, in the event of a claim
- Law enforcement or regulators, where required by law
- Service providers who help operate our booking systems, under confidentiality obligations
4. Cross-border data
Because we operate branches in both Canada and the United States, your information may be stored or processed in either country depending on which branch you book with.
5. Data retention
We retain rental and identity records for as long as required by law and insurance obligations, and delete or anonymize data we no longer need to retain.
6. Your rights
Depending on where you live, you may have the right to access, correct, or request deletion of your personal information. Contact us using the details below to make a request.
7. Cookies
Our website may use cookies to remember your preferences and understand how the site is used. You can control cookies through your browser settings.
8. Contact us
Questions about this policy or your data can be sent to reservations@citycarandtruckrental.com, or reach any branch listed on our Contact page.